Are you ready to use your compassion as a service in your business? Are you ready to learn about how evolved business practices can boost your business and create a bigger impact? In this episode of Incorporating Superpowers, host Justin Recla is joined by the three hosts of the On The Mend Podcast: Steve Retallick, Max Retallick, and Rob Knapp. The three guests discuss how they’ve revolutionized the medical industry by implementing a compassion-first-based service at the center of their business model. This is an emotional episode as the three men assisted the Recla family with the transitioning of Justin’s 99-year-old grandmother into his parent’s home. We’d like to invite you to tune in and experience what a real evolved business looks like for yourself. 

Welcome back to Incorporating Superpowers. Today we’re going to do things a little bit differently because today we’re going to be talking about compassion as a service.

Now, I know for those of you that are listening that have businesses and whatnot, you understand the concept of compassion. Well, it might be part of your business, but it may not necessarily be your entire business.

My guests today; yes, I said “guests” in multiples. We have three young entrepreneurs and business owners on the phone here with us today on the show.

This is a special episode because not very often do I get an opportunity to actually interview people that we actually do business with. And this, in particular, really hits home for me.

I don’t care if you’re not in the medical equipment industry like these guys are. What they are doing and how they are doing it is setting the bar at a whole new level.

It is with my great honor to welcome Steve and Max Retallick, who are brothers; and their partner, Rob Knapp, who is part of the team as well. These three guys showed up; they were like mini Mavericks. They showed up and just knocked everything out.

They’re absolutely amazing, and we really consider them family now because they are. They’ve just been so great with everything. Gentlemen, thank you for being on the show today.

Thank you for having us, Justin.

Thank you for having us, Justin.

It’s our pleasure to help you and your family. That’s really what it’s all about. And part of the reason we got into this, and your kind words really do mean a lot to us. So thank you.

Well, gentlemen, you have set the bar in an industry that has needed an overhaul for some time. I don’t know what it is; a stigma, or it’s one of those things that, when the time comes and you need the services that you guys offer.

It’s one of those last things that people want to deal with is the sales piece or the getting underbid or feeling like they got sold.

I mean, really, they’re just wanting somebody to come in and assist and just call it like it is. And be able to help and not have to worry about navigating any of the politics and the type of typical business type of transaction.

What I loved about what you guys did is you’ve made it extremely personal. I mean, folks, these guys have gone above and beyond, and it helped in areas that most medical companies wouldn’t even touch.

Steve, I’m going to pose my first question to you.

Sure.

Why medical equipment? I mean, you’re 29 years old. You’ve been in business. I know you’ve got a great background in the event world. What made you guys decide to go into the medical equipment business?

The medical business is relatively new to me. I had the opportunity, especially given COVID and everything going on, where events were sidelined.

I had the opportunity to be lucky enough to work with my brother Max, who he’s been working with On The Mend for five or six years.

I came onto the team and was able to help out in some ways where my skills from the corporate world really carried over, and just got a taste for being able to really help people and make an impact on people’s lives and build those connections. Where you really are able to bring a level of comfort or help or mobility or accessibility to folks. And I just found it really rewarding.

Just one thing led to another, and we were lucky enough; again, Max has been working with On The Mend for five, six years; the owner of the company, Liam O’Keeffe, is a really great guy.

The compassion aspect that we embody as a brand, as a company, really comes from Liam. It was just always our number one priority. Just treat people the right way, treat these people as if they were family: your mom, your grandma, the way that you want those people to be treated.

It just comes naturally. It’s so much easier to be nice to people than it is to be crummy to people. The experience that I got here led to us being able to open up another one here in Southern California, in Huntington Beach.

That’s how one thing led to the next.

That’s fantastic. Well, I don’t know Liam, but he’s done a great job. Because what he’s instilled in you guys is carried forward. And the fact that you guys have shops throughout the country, right? You’re in Southern California. Now you got Connecticut. Where else are you guys located?

The first On The Mend was started in Southbury, Connecticut, I believe five or six years ago. That store grew pretty rapidly. The next one was in Mount Kisco, New York. Those are still going on: fully operational, really nice showrooms, and fully stocked with all sorts of great equipment.

A really great team back home, too. Just super-knowledgeable people who, if we’re ever in a position where we have a question on something, we can always lean on them. It’s a great team, really. You do feel like you’re part of a family being a part of On The Mend.

We’ve opened up the third and newest location here in Huntington Beach. Landed here about six months ago, took a couple of months to get up and running with licenses and things of that nature. So we’ve been open for business here in California for about three months at this newest location.

This is fantastic. When we get back from break, I want to talk to you, Max, and Rob further. Those that are listening to the show right now can get a feel for this company, who these guys are, and what they do.

But before we go on break, Steve, where can people go find more about you and your business?

You could always give us a call. You can visit us online at onthemendmedicalsocal.com r the parent company, onthemendmedical.com.

Then we’re on all social media. Facebook, Instagram, LinkedIn at On The Mend SoCal. And our YouTube channel has actually become a resource for a lot of people. So that is @onthemend medical supplies and equipment.

We post all sorts of product demos and equipment demos of some equipment that it’s become a resource for families, for doctors, even to go and check out equipment where we demonstrate it on each other. Find us everywhere.

Fantastic. Folks, we’re talking to the three gentlemen from On The Mend Medical Supplies and Equipment. We’re talking about compassion as a service.

Stay with us because when we get back, we’re going to dive into this conversation a little bit further and give you a chance to meet the rest of the team right after this break. We’ll be right back.

To listen to the entire show click on the player above or go to the SuperPower Up! podcast on iTunes.